For accountants and bookkeepers

When a client’s payment went to the wrong account

A one-page note you can forward. Glial helps the business understand what happened. We do not guarantee the money comes back, and we do not replace you, the bank, or a lawyer.

What to tell the client today

1. Call the bank the same day if money moved. Ask about a recall and get a reference number.
2. Do not delete the emails or the invoice PDF.
3. Confirm the real supplier on a phone number already on file — not the number in the suspicious message.
4. If staff have just left, remove email, banking, and chat access the same day.

What Glial does

• Confidential assessment from R2,500
• A plain-language timeline and a list of proof for the bank
• Practical next steps — including when more investigation is not worth it
• If the process is the hole, we can help tighten the payment rule or replace the spreadsheet later

What we will not do

• Promise a recovery
• Give legal, tax, or audit advice
• Contact the client unless they ask us to

Send them to the enquiry form, or WhatsApp +27 77 296 0486. You can also email info@glial.co.za and say you are referring a client.

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